1. Who we are
In this policy, “Rothschild Group”, “we”, “us” and “our” refer to Rothschild and Associates Pty Ltd trading as Rothschild Group. Our contact email is Admin@Rothschildgroup.com.au and our Perth office is in Victoria Park, Western Australia.
We handle personal information in accordance with applicable Australian privacy obligations and professional duties, including duties of confidentiality that may apply to legal work.
2. Information we may collect
Depending on your interaction with us, we may collect:
- your name, contact details, location and preferred language;
- information about your immigration, family, employment, business or legal circumstances;
- identity, visa, travel, financial, health or character information where it is necessary for an accepted matter;
- communications, documents and records provided by you or an authorised representative;
- billing, payment and engagement information; and
- technical information generated when you use our website, such as device, browser, page and referral data where analytics are enabled.
When online form submission is available, the form sends the information you enter to our administrative mailbox through an email-delivery provider. If it is unavailable, the enquiry page provides our email address for direct contact. The website does not retain completed enquiries in a client-facing database. Please do not send passports, bank records, health records or other sensitive evidence until we confirm an appropriate and secure delivery method.
3. Why we collect and use information
We may use personal information to:
- respond to enquiries and arrange consultations;
- conduct conflict, identity, risk and suitability checks;
- provide agreed legal, migration, advisory or referral services;
- communicate with you and people you authorise;
- comply with court, tribunal, government, regulatory, accounting and professional obligations;
- manage security, billing, records and service quality; and
- understand and improve the operation of our website.
We do not automatically subscribe a person to marketing merely because they make an enquiry. Marketing communications will be sent only where we have an appropriate basis and will include a means to unsubscribe.
4. Disclosure and professional coordination
Where reasonably necessary and permitted, information may be disclosed to government departments, courts, tribunals, experts, counsel, interpreters, translators, technology and document-service providers, identity-verification providers, insurers, auditors, regulators and professional advisers. We may also communicate with a family member, employer, sponsor or adviser where you authorise us or the law permits.
Some providers or recipients may be outside Australia, particularly where a client, adviser or document source is overseas. We take reasonable steps appropriate to the circumstances when arranging such disclosures. We do not sell personal information.
5. Website analytics, links and cookies
We may use limited cookies or analytics to measure website performance and understand which pages are useful. Analytics should not be used to store passport numbers, visa details or the contents of an enquiry. Third-party websites linked from this site have their own privacy practices, which we do not control.
6. Security and retention
We use reasonable administrative, technical and physical safeguards appropriate to the information and our services. No internet or email transmission is completely risk-free. After engagement, we may direct you to a more secure method for confidential documents.
We retain records for as long as reasonably required for the relevant purpose, professional or legal obligations, risk management and dispute resolution, then take reasonable steps to delete or de-identify information when appropriate.
7. Access, correction and complaints
You may ask to access or correct personal information we hold about you. Exceptions may apply, including legal professional privilege, duties owed to another person or legal restrictions. To make a request or privacy complaint, email Admin@Rothschildgroup.com.au. We may need to verify your identity before responding.
8. Changes to this policy
We may update this policy when our services, systems or obligations change. The review date at the top identifies the current website version.